| Frontline Services | Procedures | Requirements / Fees | Personnel In-Charge | Time Allocation |
|---|---|---|---|---|
Collection of Water Bills | 1. Proceed to the CASHIER and present the issued Statement of Accounts (SOA) or if failed to bring the SOA, the Name of the registered consumer will suffice. 2. Pay the amount indicated in the SOA. 3. Ask for the Official Receipt (OR) from the CASHIER. 4. Count your change before leaving the CASHIER. | Statement of Accounts | Vicky H. Oligo Narcisa A. Vallesterol | 20 Minutes |
Application for New Service Connection | 1. Provide complete requirements and fill up the provided Service Application and Construction Order form and Water Service Contract. 2. Applicant must pay to the CASHIER the registration fee for the New Service Connection 3. Personnel in-charge sets schedule for the installation and orients the new applicant. 4. Approval of the Head of Office (General Manager) of the application and Water Service Contract. | New Service Connection Registration fees: (For standards 1/2" Line) Main to Meter: Php 5,500.00 Road Crossing: Php 6,500.00 1. 3pc 2x2 photo of the Applicant with white background 2. Photocopy of any Valid ID back to back 3. Photocopy of the Community Tax Certificate or Cedula 4. Tin Number photocopy 5. Proof of Ownership (if required) | Leonardo G. Cortez Jr. Feby Grace O. Julian PACD-Assigned employee Vicky H. Oligo | 30 Minutes |
Request for Reconnection | 1. Fill up SERVICE REQUEST form provided by SQWD. 2. Accounts verification by the CASHIER for any balances. If found to have balance, consumer must pay the balance and the service reconnection fee to the CASHIER. 3. Approval of the Head of Office (General Manager) of the Request for Reconnection. | Reconnection fee: Number of days (from date of disconnection) 0 - 30 days No Charge 31 - 180 days Php 300.00 181 days up Php 500.00 + Current price of water meter | Feby Grace O. Julian PACD-Assigned employee Vicky H. Oligo | 20 Minutes |
Request for Disconnection | 1. Fill up SERVICE REQUEST form provided by SQWD. 2. Accounts verification by the CASHIER for any balances. If found to have balance, consumer must pay the balance and the voluntary service disconnection fee to the CASHIER. 3. Approval of the Head of Office (General Manager) of the Request for Disconnection. | Voluntary Disconnection fee: Service Charge Php 100.00 | Leonardo G. Cortez Jr. Feby Grace O. Julian PACD-Assigned employee Vicky H. Oligo | 20 Minutes |
Request for Repair / Maintenance | 1. Fill up Services REQUEST form provided by SQWD. 2. Further interview by the personnel in charge from the consumer/individual about the nature and details of the problems concerning the SQWD that need repair and maintenance. 3. Acceptance of the request the maintenance and repair by the personnel in charge. | Depends on the materials needed from the SQWD. | Leonardo G. Cortez Jr. Feby Grace O. Julian PACD-Assigned employee Vicky H. Oligo | 20 Minutes |
Application for Senior Citizen Utility Discount | 1. Fill up Senior Citizens Application form for discount on Water Bill form provided by SQWD. 2. Provide the complete requirements 3. Endorsement by the Approval of the Head of Office (General Manager) of the Application for SC Utility Discount. There should be an annual renewal of the Application for Senior Citizen Utility Discount as a provision under RA 9994 | 1. Valid OSCA I.D. photocopy back to back 2. Proof of Billing photocopy 3. Brgy Clearance photocopy 4. 1pc latest 2x2 picture with white background 5. Birth Certificate photocopy 6. Authorization Letter (if applying through a representative) 7. Valid ID of the representative photocopy | Leonardo G. Cortez Jr. Feby Grace O. Julian PACD-Assigned employee Vicky H. Oligo | 20 Minutes |
| REQUEST FOR CERTIFICATION | 1. Approach the PACD or the Public Assistance and Complaint Desk and request for the assistance for the request for the certification 2. Pay the Documentary Stamp Tax (DST) to the CASHIER and asked for Receipt. | Php 130.00 | Leonardo G. Cortez Jr. Narcisa A. Vallesterol Maria Glenda N. Madriaga Vicky H.Oligo | 30 Minutes |
Request for Relocation of Service Line | 1. Fill up SERVICE REQUEST form provided by SQWD. 2. There should be an actual inspection by SQWD personnel of the site/service line to be relocated. 3. Payment of materials necessary for the relocation. 4. Approval of the Head Office (General Manager) of the Request for Relocation. | Service Charge for Relocation: Within the Concessionaire's Vicinity Php 200.00 To other service area with main to meter connection Php 1,400.00 To other service area with main to meter connection Php 1,900.00 | Leonardo G. Cortez Jr. Feby Grace O. Julian PACD-Assigned employee Vicky H. Oligo | 20 Minutes |
Request for Change of Account Name | 1. Fill up the CHANGE OF ACCOUNT NAME form provided by SQWD. | Service Charge for Change of Account Name: Service Fee Php 100.00 Requirements: 1. 1pc 2x2 latest photo of the Applicant with white background 2. Photocopy of any Valid ID back to back 3. Photocopy of Community Tax Certificate or Cedula back to back 4. Proof of ownership and others as required | Leonardo G. Cortez Jr. Feby Grace O. Julian PACD-Assigned employee Vicky H. Oligo | 20 Minutes |
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(075)529-1734
(075)529-1734